Applies to Product - Microsoft Dataverse
What’s happening?
Users are encountering errors when entering country names in the "Address1_country" field in Customer Engagement (CE). The field accepts free text, but the corresponding field in Finance and Operations (FnO) requires a specific country code (for sample GBR) and does not accept variations like "UK".
Reason:
This arises from a mismatch in data types between the "Address1_country" field in CE, which is a simple line of text, and the corresponding field in FnO, which expects a specific country code format. This discrepancy leads to errors when users attempt to enter country names that do not conform to the expected codes.
Resolution:
- Verify if the mapping between the "Address1_country" field in CE and the corresponding field in FnO is correctly configured.
- Ensure that the country codes used in CE match the expected codes in FnO. For example, "GBR" should be used instead of "UK".
- Check the datatype of the "Address1_country" field, which is in string format, and ensure that the country field in FnO is also set to accept the same format.
- Refer to the documentation for dual-write mapping reference for Finance and Operations to confirm the correct setup: Dual-write mapping reference - Finance & Operations | Dynamics 365 | Microsoft Learn.