Applies to Product – Microsoft Dataverse
What’s happening?
The customer is unable to set the value of the rich text editor field to null or clear it using JavaScript or a plugin. The issue persists until the record is saved and the form is refreshed.
Reason:
By design behavior.
Resolution:
The underlying cause of this is related to the behavior of the rich text editor control, which does not update the value to null immediately upon attempting to clear it through JavaScript. Instead, the value only reflects as null after saving the record and refreshing the form.