Views:

Applies to Product - Power Apps

What’s happening?
One user is experiencing issues with two-factor authentication (2FA) when attempting to log into the Power Apps application, while multiple other users can log in successfully.
 

Reason:
This appears to be isolated to one user, potentially related to the user's configuration in Azure Active Directory or issues with the Microsoft Authenticator app after an iOS update.
 

Resolution:

  1. Verify if the user's iOS version is updated.
  2. Instruct the user to uninstall both the Power Apps and Microsoft Authenticator apps from their device.
  3. Have the user reinstall both apps to see if this resolves the issue.
  4. If the issue persists, check the user's configuration in Azure Active Directory.
  5. Attempt to log in using different credentials to determine if the issue is specific to the user's account.