Knowledge Article Search Issues in Power Apps Portal

Applies to Product - Power Pages

What’s happening?
Customers experience an error message stating, "There was a problem performing the search. Try again," when attempting to search for knowledge articles in the Power Pages portal while logged in. The search works correctly when not logged in.

Reason:
This is related to the search view using a field that is a multi-select option set, which is not fully integrated with Power Pages. Additionally, changes to the Knowledge Article form and the view used for searching may have contributed to the problem.

Resolution:
Check Site Settings:

1. Navigate to "Portal Management."
2. Under "Website," click "Site Settings."
3. Click on the "Website" column.
4. Click on "Filter by" and select "Equals."
5. In the text field, type the name of the site and select all rows by ticking the box next to the "Name" column.
6. Click "Export to Excel."

1. Remove the categoryid filter from the search view of the Knowledge Article.
2. Ensure that no other deprecated or unsupported fields are being used in the search view.

1. Locate the setting "Search/Filters" in the site settings.
2. Change the value to "Knowledge:knowledgearticle."

1. Restart the portal to apply the changes made to the search view and site settings.

1. Clear the portal cache to ensure all changes are reflected.
2. Turn off Progressive search to improve search accuracy.

1. After making the above changes, perform a search for knowledge base articles using the Dataverse search provider.
2. Verify that search results are now being displayed correctly.
3. Monitor the search functionality for at least two days to ensure this does not recur.