Applies to Product - Power Pages
What’s happening?
Customers are unable to log in after entering the two-factor authentication code, experiencing issues such as the login screen becoming inactive or unresponsive.
Reason:
The underlying cause of this may include:
- The presence of Multi-Factor Authentication (MFA) settings.
- Specific configurations in the Content Security Policy, such as settings that restrict script sources.
Resolution:
- Verify if the Multi-Factor Authentication (MFA) is set up correctly.
- Check the Content Security Policy settings to ensure they are not blocking the authentication process. Specifically, look for configurations like script-src https: 'nonce' and ensure they are appropriate.
- If this persists, consider temporarily disabling MFA as a workaround, but be aware of the potential security risks involved.