Applies to Product – Microsoft Dataverse
What’s happening?
Information required regarding the storage and access of omnichannel call recording files, specifically where these recordings are stored and if there is a way to access them directly. Additionally, if it is possible to store omnichannel recordings in Azure storage and the necessary configuration steps for this setup.
Reason:
General inquiry to get clarity on the storage options and access methods for omnichannel call recordings.
Resolution:
- Omnichannel call recordings are stored in Azure Storage.
- Users can set up storage in Azure for these recordings.
- For detailed configuration steps, refer to the following resources:
- Configure call recording, transcription, and real-time translation | Microsoft Learn
- How to manage conversation intelligence data in Dataverse | Microsoft Learn