Applies to Product – Microsoft Dataverse
What’s happening?
Customers are inquiring whether deleting records from the ConversationTranscriptBase table affects other data in the environment, especially if the table is not actively used.
Reason:
The ConversationTranscriptBase table stores transcripts of conversations generated from interactions between human agents, users, customers, and the Copilot agent. The data in this table is retained for a set retention period, which automatically deletes records older than 30 days.
Resolution:
- Deleting records from the ConversationTranscriptBase table does not impact other data in the environment; it only affects the visibility of the transcripts.
- To manage the accumulation of records, customers can utilize the Bulk Deletion Job, which is set to delete records older than one month automatically.
- Customers can verify the status of the default system job and adjust the retention period by following the documentation provided for managing retention settings. Change the default retention period - Microsoft Copilot Studio | Microsoft Learn.