Applies to Product- Power Automate
What’s happening?
Customers are facing issues related to AI Builder credits, including space crunch, understanding credit consumption, and inquiries about the assignment and cost of AI Builder services.
Reason:
The underlying cause of this includes exceeding the allocated AI Builder credits and a lack of clarity regarding how credits are consumed when using specific features such as Custom document processing models in Power Automate.
Resolution:
- For customers facing space crunch issues with AI Builder, it is important to check the AI Builder credit details of the environment in Power Platform Admin Center and confirm if they have exceeded their allocated credits.
- Customers should be informed that if they have used more than the allocated credits, the excess usage won't be subtracted from the next month's credits.
- To understand how much AI credits are consumed when using Custom document processing models or other AI Builder models or prompts in Power Automate, refer to the relevant documentation on AI Builder consumption reports and licensing management. Licensing guide