Applies to Product – Dynamics 365 Supply Chain Management
What’s happening?
The customer is experiencing issues where changes made to the calendar settings, specifically setting days as "Closed for pickup," are not being reflected in the scheduling process. This includes instances where the system does not exclude days marked as "Closed for pickup" when calculating completion dates.
Reason:
The underlying cause appears to be related to the calendar master settings not being immediately reflected in the scheduling processes. It has been noted that after changes to the calendar master, the expected behavior may not occur until some time has passed, leading to confusion regarding the status of the calendar days.
Resolution:
- Verify the calendar settings by navigating to Administration > Setup > Calendars > Working time templates and ensure that the "Closed for pickup" checkbox is correctly set.
- Check if the calendar deviations are properly linked to the working times. If discrepancies are found, ensure that the calendar days are correctly marked as non-working days.
- If the issue persists, it may be necessary to wait for a period after making changes to the calendar settings, as the system may require time to reflect these changes in the scheduling processes.
- For further assistance, refer to the published information regarding calendar and master planning available at: Calendar and Master Planning.