Applies to Product -Microsoft Copilot for Service
What’s happening?
The customer is inquiring about the maximum file size for attachments in Microsoft Copilot and the possibilities for increasing the capacity to support files larger than 60 megabytes.
Reason:
The maximum file size for attachments in Microsoft Copilot is currently set at 60 megabytes. This limit is established at the platform level and cannot be increased directly.
Resolution:
To manage files larger than 60 megabytes, consider the following alternatives:
- Reduce the file size: Compress the files or split them into smaller parts before attaching.
- Use external storage: Upload larger files to external storage solutions such as SharePoint Online, OneDrive, or Azure Blob Storage. Share the link to the file directly in Copilot to enhance accessibility.
- API or integration solutions: For enterprise scenarios, consider integrating external storage solutions via API to allow Copilot to retrieve or process larger files indirectly.