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Applies to Product - Dynamics 365 Supply Chain Management
 

What’s happening?
Customers encounter a dual write error when attempting to create an account in the customer service module. The error indicates a problem writing to the F&SCM system, specifically stating that there is an existing party with a certain party type, although the record cannot be found.
 

Reason:
The underlying cause of this is related to the automatic number sequence for the themsdyn_partynumber field of the themsdyn_party table in Dataverse, which may be conflicting with existing records.
 

Resolution:

  1. Change the automatic number sequence for the themsdyn_partynumber field of the themsdyn_party table in Dataverse to a different automatic number sequence.
  2. Verify if the issue is resolved after making the change.
  3. For further information, refer to the article on Party and global address book troubleshooting in Finance & Operations.