Applies to Product - Power Pages
What’s happening?
Customers are experiencing various errors when accessing their websites, including messages indicating that the website has stopped working, expired certificates, and liquid errors such as "Liquid error: Sequence contains no matching element."
Reason:
- Expired authentication certificate on the portal.
- Configuration issues within the website or Dataverse organization.
- Potential absence of application users in the Dataverse organization.
Resolution:
For Expired Certificate:
- Renew the authentication key by following the steps outlined in the documentation: Renew Authentication Key.
- Ensure that the authentication key is not expired. If it is expired, renew the auth key.
- Disable the enhanced mode, create a new Power Page site, and then re-enable enhanced mode.
- If the issue persists, recreate a new multistep form to resolve the error.
- Debug the liquid code using output statements to identify the source of the error.
- Verify that there is an application user created for the website in the Dataverse organization. Run the site checker to confirm if the application user exists.
- Ensure that the Dataverse organization where the website is created is operational and not in administration mode.
- If it is in administration mode, disable this from the Power Platform Administration mode.
- Check that the URL of the connected Microsoft Dataverse environment has not changed and update it if necessary.
- Confirm that the website record is present and active, and that the website binding is also active from the management app.
- Use the Devtool extension to debug the Power Pages site to identify the cause of the issue.
- Access the website error logs by disabling custom error settings to find detailed exceptions.
- Run the site checker on the website to address any configuration issues.
- Restart the affected Power Page and check if the issue is resolved.