Views:


Applies to Product - Power Pages

What’s happening?
The customer is experiencing an issue where an invitation message is not being sent for delivery, with the system indicating that only one attempt has been made.
 

Reason:
The underlying cause of this may relate to the configuration of the mailbox or the workflow responsible for sending invitations.
 

Resolution:

  • Verify if the workflow named "send invitation workflow" is being triggered properly.
  • Check if the highlighted option in the mailbox configuration is enabled.
  • If the customer is unable to send the email from the timeline section, they should attempt to send a test email to their mailbox and report the outcome.
If the issue persists after these steps, further investigation may be required to identify any discrepancies in the mailbox configuration or permissions.