Applies to Product -Dynamics 365 Field Service
What’s happening?
Newly created work orders are not visible on the Schedule board maps, and the pins do not appear correctly even after entering complete address information.
What’s happening?
Newly created work orders are not visible on the Schedule board maps, and the pins do not appear correctly even after entering complete address information.
Reason:
This may be caused by missing latitude and longitude values in the work order or service account, or a configuration error in the mapping integration.
Resolution:
Ensure that the work order contains valid latitude and longitude values. Update the service account's address to include correct latitude and longitude values.
Consider leveraging the auto-geocoding functionality to ensure that the address is properly geocoded.