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Applies to Product -Dynamics 365 Commerce

What’s happening?
Customers are experiencing issues with activating Point of Sale (POS) systems, including synchronization errors and terminal association problems.


Reason:

  • The activation failure may be due to a missing terminal associated with the request context.
  • There may be issues with the employee and store assignments in the address book.
  • The store may not be properly assigned to the Retail Channel Service Unit (RCSU).
  • External identity mapping for the employee may not be correctly configured.
Resolution:
Check Employee and Store Assignment:
  1. Ensure that the employee and the store are assigned to the same address book.
Verify Store Assignment to RCSU:
  1. Confirm the Live Channel Database file on the Retail Store is assigned to the CSU.
Check External Identity Mapping:
  1. Ensure that the employee record's external identity field is mapped to a user.
Database Synchronization:
  1. If the database was recently copied from Production to UAT, ensure that the Cloud POS Unit (CSU) was re-initialized.
Review Activation Status:
  1. Search for the Devices form in the Retail and POS Setup to verify that the status of the device is "pending" and that the validation for activation is successful.
Run Distribution Scheduler:
  1. Confirm that the 1070, 1090, and 1110 Distribution Scheduler have been successfully applied.