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Applies to Product -Dynamics 365 Commerce

What’s happening?
Periodic discount transactions that use the specified discount configuration should post into the designated account but are incorrectly posting into an alternative account.


Reason:
The underlying cause may be related to incorrect settings in the discount posting configuration or conflicting settings in the posting setup.


Resolution:
Navigate to the discount setup:

  1. Go to Retail and access Pricing and Discounts > All Discounts.
  2. Ensure that the discount account is correctly specified in the discount setup.
Check the posting parameters:
  1. Navigate to Retail and access the setup > Parameters > Posting.
  2. Under the Periodic Discount Parameters section, ensure that the periodic discount option is enabled.
  3. Set the account type to Periodic to ensure the system uses the specified discount accounts rather than standard accounts.
Verify the inventory posting setup:
  1. Go to Inventory Management > Setup > Posting > Posting.
  2. Check the posting setup for discounts to ensure there are no conflicting settings that might override the specified discount account.
Run distribution schedule jobs:
  1. Go to Retail and access Retail IT > Distribution Schedule.
  2. Run the configuration to ensure that all changes are synchronized with the channel database.