Applies to Product - Microsoft Copilot Studio
What’s happening?
User input containing synonyms in upper case does not function as expected in the system, leading to issues with question skipping.
Reason:
The system does not recognize synonyms in upper case as equivalent to their lower case counterparts, resulting in inconsistent behavior when processing user input.
Resolution:
- Change the synonym from "BSB" (upper case) to "bsb" (lower case) to ensure that user input containing either "bsb" or "BSB" is processed correctly and allows for question skipping.
- Note that the system does not permit the entry of both "bsb" and "BSB" as synonyms, which necessitates using the lower case version for proper functionality.