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Applies to Product - Dynamics 365 for Finance and Operations (on-premises)

What’s happening?
Customers are experiencing issues where credit note lines are not posting correctly on direct delivery intercompany orders, resulting in original sales orders remaining in an open status. Additionally, invoices are showing as open even after payments have been processed, preventing them from being settled.
 

Reason:
For the credit note issue, the original sales order had a negative line added to reverse a price discrepancy, which propagated through the intercompany sales order and purchase order. However, the original sales order line remained open, causing the order to be unclosable.

  1. For the invoice issue, there were indications that some invoices were marked for hold prior to batch submission, which may have contributed to their inability to settle. Furthermore, there were discrepancies between the amounts validated in the system and those confirmed by the bank.

 

Resolution:

  1. For the credit note issue:
  2. A consistency check was attempted, and the "Correct SO" manual tool was used, but the issue persisted.
  3. It was noted that if the issue is isolated to a single sales order and not replicable in a standard environment, a root cause analysis may not be conducted, and a guaranteed solution may not be provided.
  4. For the invoice issue:
  5. Check the General tab for the transactions to ensure the Approved flag is set to Yes.
  6. Run the Database Consistency Check for Payments to identify and correct any issues.
  7. If invoices remain open after attempts to settle, consider capturing a trace to analyze the issue further.