Applies to Product - Dynamics 365 Human Resources
What’s happening?
Customers are experiencing issues with the benefits area, specifically regarding the setup of benefits and the visibility of rates when employees are enrolled. There are concerns about ensuring that visa sponsorships, which are partially paid by both the employer and employee, are accurately accounted for as benefits.
Reason:
The underlying cause of the issue appears to be related to the configuration of the benefit setup, including the plan type and frequency settings. There may also be discrepancies in how the rates are applied and displayed when an employee is enrolled in the benefits program.
Resolution:
- Review the benefit setup to ensure that all configurations are correct. Details on how to configure it in this link: Benefits management overview - Human Resources | Dynamics 365 | Microsoft Learn
- Confirm the plan type and frequency settings for the benefits in question. Here additional details: Create a benefits plan - Human Resources | Dynamics 365 | Microsoft Learn