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Applies to Product - Power Automate

What’s happening?
The web recorder fails to function properly, specifically not recording in browsers such as Chrome and Edge, despite the Power Automate extension being installed.
 

Reason:
This was identified as a lack of admin privileges on the computer, which prevented the installation of necessary software or extensions.
 

Resolution:

  1. Obtain admin privileges from the IT department to install the required software/extensions.
  2. Check the version of Power Automate to ensure it is up to date.
  3. In Google Chrome, navigate to Settings > Advanced > System and turn off "Continue running background apps when Google Chrome is closed."
  4. Reset Chrome and clear the cache.
  5. Reinstall Power Automate and the extension if necessary.