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Applies to Product -Power Apps


What’s happening?
Customers are experiencing issues where changes made to chart colors and ribbon customizations are not reflecting as expected after updates.


Reason:

  1. For chart color issues, the property "CustomColorOverride" may not be set to "true," which is necessary for custom colors to display correctly in charts.
  2. For ribbon customization issues, it is possible that the customizations or ribbon changes that work in production were not correctly deployed to UAT or other environments. Additionally, the solution in UAT may be an older version that does not include the latest updates.
Resolution:
For Chart Color Issues:
  1. Ensure that the property "CustomColorOverride" is set to "true" in the chart configuration.
  2. After making this change, re-import the chart to see if the custom colors are now displayed correctly.
For Ribbon Customization Issues:
  1. Verify that the same solution or customizations that were deployed to production are also deployed and published in UAT and other environments.
  2. Compare the solution versions between environments. If there is a mismatch, re-export the latest solution from production and import it into UAT and other environments.
  3. Open the Workbench in UAT and check if the ribbon buttons and their conditions are correctly defined. Ensure the Command definitions, Enable Rules, and Display Rules are set correctly.
  4. Go to Settings > Customizations > Solutions and ensure that all components have been published in both UAT and other environments.
  5. Verify that any script web resources or libraries referenced by the ribbon buttons are correctly included and published in UAT and other environments.
  6. Ensure that the security roles in UAT and other environments have the appropriate permissions for users to see the ribbon buttons.
  7. Clear the browser cache in both UAT and other environments or open them in an Incognito window to ensure that the latest data is being displayed.
  8. Check the browser console for any errors in UAT and other environments that may prevent the ribbon from loading.
  9. Review any known issues with the recent updates applied to UAT and other environments that may affect ribbon rendering.