Applies to Product - Microsoft Cloud for Sustainability
What’s happening?
The customer is unable to connect their Entra ID and account with the Power BI Emission CO2 Dashboard.
Reason:
This may be related to the type of billing account. The documentation indicates that the Emissions Dashboard is supported for specific account types, including EA, MCA, and MPA accounts, while the customer is using an old Microsoft Online Services Program.
Resolution:
Confirm that the account type is compatible with the Emissions Dashboard. The supported account types are EA, MCA, and MPA. For further details, refers to Connect to the Emissions Impact Dashboard for Azure - Power BI | Microsoft Learn.