Applies to Product – Dynamics 365 Field Service
What’s happening?
Geofencing filters are not functioning correctly, resulting in geofences being created for bookings with start dates in the next month instead of the intended one-day range.
Reason:
This can occur due to incorrect configuration of trigger filters on the related entity, leading to geofences being created outside the expected date range.
Resolution:
Review and adjust the configuration of the trigger filters for the entity to ensure they are set correctly for the intended date range. This is done in Field Service by browsing to Settings > Geofencing > Entity Configuration. Select a configuration, click Trigger Filters tab, then modify the trigger filters as needed.
More information: Create geofences around locations | Microsoft Learn