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Applies to Product - Dynamics 365 Field Service


What’s happening?
The Agreement Setup for generating booking dates has stopped functioning correctly, resulting in the absence of expected booking dates.


Reason:
This appears to be related to the background job for Agreement Booking Setup failing to generate Agreement Booking Dates as scheduled. 


Resolution:

  1. Verify the status of the Agreement Booking Setup to ensure it is active and configured correctly.
  2. Check the workflows associated with Agreement Booking Setup to confirm they are owned by active users. If any workflows are owned by disabled users, reassign them to active users.
  3. Run the Solution Health Hub to validate if there are any errors present in the system. Follow the document "https://learn.microsoft.com/en-us/dynamics365/field-service/troubleshoot-field-service-solution-health.
More information: Customer agreements overview - Dynamics 365 Field Service | Microsoft Learn