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Applies to Product – Dynamics 365 Field Service


What’s happening?
When creating a record in offline mode and turning on the offline toggle, multiple records are syncing instead of just the created record.


Reason:
This behavior is expected in the Classic Offline mode. When Offline mode is turned off, it re-initializes the offline cache and triggers a full download based on the offline filter.


Resolution:
To avoid syncing multiple records, it is recommended to keep Offline mode enabled and optimize the offline filter to limit data sync. Alternatively, consider switching to Modern Offline mode for incremental updates.
For more information, refer to the following: