Applies to Product - Microsoft Copilot Studio
What’s happening?
The customer encounters an error code "OpenAIRateLimitReached" while using Copilot Studio, which prevents them from executing their tasks.
Reason:
The error "OpenAIRateLimitReached" occurs when the number of consecutive questions asked to the generative AI exceeds the set limit. Based on past cases, it has been confirmed that this limit is approximately 150 inquiries within a certain time frame, which is not publicly disclosed. The threshold for this limit is a fixed setting that cannot be changed by the customer.
Resolution:
What’s happening?
The customer encounters an error code "OpenAIRateLimitReached" while using Copilot Studio, which prevents them from executing their tasks.
Reason:
The error "OpenAIRateLimitReached" occurs when the number of consecutive questions asked to the generative AI exceeds the set limit. Based on past cases, it has been confirmed that this limit is approximately 150 inquiries within a certain time frame, which is not publicly disclosed. The threshold for this limit is a fixed setting that cannot be changed by the customer.
Resolution:
- After encountering the "OpenAIRateLimitReached" error, the customer should wait for a period of time for the error to resolve itself. Based on previous experiences, it is noted that the error typically clears after approximately 2 hours.
- If the issue persists, it is recommended to reduce the number of generative AI actions or to move Copilot to a different environment as a workaround.