Applies to Product - Power Pages
What’s happening?
The event portal is not accessible for customers, preventing them from using the platform for their activities.
Reason:
The underlying cause of this is that the certificate for the portal has expired.
Resolution:
- Renew the expired certificate by following the documentation provided: https://learn.microsoft.com/en-us/power-pages/admin/manage-auth-key#renew-authentication-key
- After renewing the certificate, verify if the portal is accessible again.
- If the issue persists after the certificate renewal, further investigation may be required.