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Applies to Product - Dynamics 365 Commerce

What’s happening?
Customers are experiencing difficulties activating the store commerce application on Windows, encountering various error messages related to connectivity and configuration.


Reason:

  1. The activation process may fail due to incorrect URL configurations or network issues preventing access to the retail server.
  2. Antivirus software may block the store commerce application, requiring whitelisting of the application.
  3. The device and register setup may not be correctly configured or validated.
Resolution:
  1. Verify the retail server URL configured in the channel profile. Ensure it is correct and accessible. Test the URL in a browser to confirm it is reachable.
  2. If the URL is not accessible, consider using the host/computer name instead of the URL or create a network record with the hostname.
  3. Run a health check on the retail server using the following format: https://<hostname>/RetailServer/healthcheck?testname=ping to confirm the server is operational.
  4. Validate the devices for activation by navigating to the Device page (Retail and Store Setup > POS > Devices) and selecting the device to validate. Ensure that the validation passes.
  5. If antivirus software is blocking the application, either remove the antivirus or exempt the installer from being blocked.
  6. If issues persist, check the Windows operating system settings to ensure the UTC date and time are correct, as discrepancies can affect connectivity.