Applies to Product - Dynamics 365 Commerce
What’s happening?
Custom fields for Electronic Invoicing Resolution are not appearing in invoices generated from POS Cloud, while they display correctly in invoices from local POS systems.
Reason:
The custom fields configured for the receipt profile appear correctly on local machines but not in the cloud-based POS, leading to blank fields in cloud-based receipts. This discrepancy may be due to differences in hardware station configuration or printer settings.
Resolution:
- Verify that the custom fields are correctly configured in the receipt profile for both local and cloud environments.
- Ensure that the same receipt profile is being used for both local and cloud POS systems.
- Check the configuration of the hardware station used in CPOS to confirm it is set as Shared and not Dedicated, as this can affect receipt printing.
- Review the driver version for the printer to ensure it is up to date.
- Test printing from the same printer used in local POS to rule out printer-related issues.
- Gather telemetry data and session information to assist in diagnosing the printing issue.
- If necessary, provide screenshots of the receipt profile design and custom fields configuration for further analysis.