Applies to Product - Dynamics 365 Commerce
What’s happening?
Customers encounter a persistent message indicating that the credit limit is exceeded when attempting to create or process sales orders, even after the sales orders have been released.
Reason:
This arises when the method of payment is deleted due to being declined, leading to the system erroneously continuing to display the credit limit exceeded message, preventing further actions on the sales order.
Resolution:
- For cases where the credit limit check shows an excess credit amount despite all sales orders being paid, it is recommended to:
- Set the credit limit for the affected customer to 0 or a larger number instead of 0.01.
- Exclude the customer from credit management to bypass the limit check.
- Set exclusions in blocking rules to prevent similar issues in the future.
- If the issue persists, it is advised to recreate the impacted rows as a data fix is not recommended due to potential conflicts.