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Applies to Product - Dynamics 365 Commerce

What’s happening?
Invoices with manual discount postings in the subledger (subtotal) show discrepancies in the revenue amount when compared to the ledger postings.


Reason:
The manual total amount discount applied in the point of sale (POS) is distributed across all line items in the invoice, which results in the total discount appearing as a line discount rather than a total discount.


Resolution:

  • It is confirmed that the behavior of the manual total amount discount being reflected in the line discount column on the invoice is normal.
  • The total discount applied in POS is distributed across the cart lines, and the existing cart details are transferred to the headquarters, creating sales order lines accordingly.
  • The main differences between the discount types are:
  • Manual Amount Discount: The discount is applied to a specific line item.
  • Manual Total Amount Discount: The discount is distributed across all line items in the invoice.