Configuring Quantity Discounts in Dynamics 365 Commerce

Applies to Product - Dynamics 365 Commerce
 

What’s happening?
Customers are experiencing issues when trying to set up quantity discounts in Dynamics 365 Commerce. Specifically, they encounter errors stating that "For quantity discounts each discount tier must have a larger discount than the lower tiers."
 

Reason:
The underlying cause of this is related to the configuration of discount tiers. When setting up discounts, if the unit price for a higher quantity is set to be greater than that of a lower quantity, it results in an error. Additionally, the calculation type must be correctly defined to ensure that higher quantities receive better discounts.
 

Resolution:

1. Discount Configuration:
2. Ensure that when configuring quantity discounts, the discount for higher quantities is greater than that for lower quantities. For example:
   • If 2 quantities give a 10% discount, then 3 quantities must give a discount greater than 10%, such as 15%.
3. Calculation Type:
4. Change the calculation type to "Percentage off" instead of "Unit price" if you are configuring discounts based on quantity. This allows for a proper tiered discount structure where:
   • Buying 2 quantities results in a 10% discount.
   • Buying 3 or more quantities results in a 15% discount, which is better than the 10% discount.
5. Threshold Discounts:
6. For promotions that require a minimum purchase amount (e.g., buying 500 grams or more), configure threshold discounts. Set the threshold amount based on the total amount spent to qualify for the discount on other items.
7. Testing:
8. Test the discount configuration in a UAT environment to ensure that the expected results are achieved. If discrepancies occur, review the setup and adjust the discount tiers accordingly.
9. Documentation Reference:
10. For further guidance on configuring discounts, refer to the documentation on "Configure gift with purchase promotions" in Dynamics 365.