Views:

Applies to Product - Power Platform Administration

What’s happening?
Customers are experiencing issues with database, file, and log capacities being over the allowed limits, leading to requests for assistance in cleanup processes and temporary capacity extensions.
 

Reason:
The underlying causes include:
- Increased data consumption in Dataverse environments, particularly due to changes in data storage types (e.g., from File storage to Database storage).
- Lack of visibility into which operations are causing capacity increases, as the reporting tools do not provide detailed user-level insights.
- Temporary capacity requests due to historical changes in data consumption that were not communicated effectively.
 

Resolution:
For Cleanup of Over Capacity:

  1. Navigate to the Power Platform Admin Center (PPAC).
  2. Select the environment and go to Settings > Data management > Bulk deletion.
  3. Create a bulk deletion job to remove unwanted records from specific tables to free up capacity.
  4. Monitor the capacity usage after deletion, as changes may take 24-48 hours to reflect in reports.
For further details, refers to Delete bulk records - Power Platform | Microsoft Learn.
For Temporary Capacity Extension Requests:
  1. Navigate to the Power Platform Admin Center (PPAC).
  2. In the navigation pane, select Resources > Capacity.
  3. If you're running low on storage capacity, you see a banner. In the banner at the top of the page, select Enable capacity extension.
  4. Review the details of the capacity overage. The 25% capacity is calculated based on capacity used and applies to each capacity type (database, file, and log). Select Enable capacity extension.
  5. Select Confirm. A banner displays that the temporary capacity extension is now active.
  6. After turning on the extension, for the next 30 days the extra capacity appears in the Power Platform admin center Capacity page (Resources > Capacity > Summary).
For further details, refers to Extend Dataverse capacity for 30 days - Power Platform | Microsoft Learn.
For Monitoring Capacity: Regularly check the capacity reports to identify which tables are consuming the most storage and take necessary actions accordingly.
For General Capacity Management:
  1. Understand that the overall capacity available at the tenant level is not impacted by allocations to specific environments.
  2. Use the allocation feature to manage capacities effectively across different environments.