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Applies to Product - Power Platform Administration


What’s happening?
Customers are experiencing issues with environment copy processes, including the need to cancel a running copy and situations where the copy process appears to be stuck for an extended period.


Reason:

  • The environment copy process may be running longer than expected due to various factors, such as the size of the data being copied or system performance issues.
Resolution:
  • For customers wishing to cancel a running environment copy, it is important to confirm the cancellation process through the appropriate support channels.
  • If the copy process is stuck, it is recommended to engage the product team for assistance. Customers should provide necessary details such as the environment ID and organization URL to facilitate troubleshooting.
  • If the copy operation exceeds a reasonable duration (e.g., 16 hours), customers are encouraged to reach out for further assistance.
  • In cases where the environment copy has been successfully completed after being stuck, customers should confirm the successful operation and proceed with any necessary follow-up actions.