Applies to Product - Power Platform Administration
What’s happening?
Customers are requesting to change the regions of their environments from one geographical location to another, specifically from Europe to a different region, and are facing challenges in doing so.
Reason:
The migration of environments to certain regions may be restricted due to tax policies and other regulations, particularly for tenants not located in the target region.
Resolution:
- Confirm that the request is for environments from the tenant located in the original region.
- Provide the name and address of the company that contracts with Microsoft for the services.
- Verify if the company requesting the migration has an Australian Business Number (ABN) and if the customer's Australian affiliate is registered for GST in Australia.
- For environments with associated marketing apps, flows, canvas apps, or custom pages, it is recommended to export these before migration.
- Note that geo-to-geo migration is only supported for production and sandbox types of environments.
- Inform the customer that there will be approximately 10-30 minutes of downtime during the migration process.
- After the migration, ensure that any Power Automate flows are re-enabled and connections are fixed as necessary.
- For further details on the migration process, refer to the documentation Geo-to-geo migrations - Power Platform | Microsoft Learn.