Applies to Product – Dynamics 365 Business Central
What’s happening?
The customer is experiencing an issue where the suggest Vendor functionality is not working properly in the end user’s environment, specifically during the automatic payment run suggestions. Invoices are not being suggested for payment despite meeting the due date criteria.
Reason:
The underlying cause of this is that the sum of the entries in the customer's environment is in credit, which means there is nothing to pay, and consequently, no entries will pull through for payment suggestions.
Troubleshooting Steps:
- Remove the Dimension filter (specifically the Region dimension) from the suggest Vendor Batch job and check if there is an improvement in the functionality.
- Ensure that the last payment date is set correctly; for example, setting it to 1/31/2025 or 2/1/2025 should suggest all relevant invoices.
- Verify the localization of the environment and ensure that the issue can be reproduced in an environment without extensions to rule out customization-related problems.