Applies to Product – Dynamics 365 Business Central
What’s happening?
The user is unable to convert a sales quote to a sales order, as the order is on hold and cannot be posted. The user has requested clarification on the cause of the hold and how to remove it.
Reason:
This may be related to third-party extensions in the sandbox environment, which could be contributing to the problem.
Troubleshooting:
To troubleshoot this, the following steps should be taken:
- Remove all extensions in the sandbox environment.
- Restart the sandbox environment to identify any problematic extensions.
- Test the environment by creating new orders and checking for errors after the extensions have been removed.
If the issue persists after these steps, further investigation may be required.