Applies to Product - Microsoft Dataverse
What’s happening?
Customers encounter an error message when attempting to access Advanced Settings in Dynamics 365 Legacy UI. The error message states: "You don’t have permissions for these records or something may be wrong with the site map. Contact your system administrator. If you are the administrator, you can go to the solutions page and import a different solution."
Reason:
This typically arises when the settings node name in the sitemap has been updated or changed. The application expects the node name to be 'Settings' by default. If this value is altered, the application fails to recognize the new value, resulting in the error message.
Resolution:
To resolve this, follow these steps:
- Open the URL for your Dynamics 365 environment.
- Navigate to Customizations -> Customize the System.
- Open the Sitemap under Client Extensions.
- Check the ID of the Settings area. If it has been changed, revert it back to 'Settings'.
- If the ID is not changing, validate the layers for this sitemap: - Refer to the documentation on Solution layers - Power Apps. - If there is an active layer, remove it and validate the ID value.
- Ensure the ID is set to 'Settings'.
- Save and publish the changes.
- Refresh the page you were using to access Advanced Settings.
- Attempt to access Advanced Settings again. The settings should now be accessible.