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Applies to Product - Microsoft Dataverse


What’s happening?
Team call recordings are not being stored.


Reason:
The file storage capacity was full, which prevented the storage of new call recordings. Although additional file storage was purchased, there were still issues related to database and log capacity that needed to be addressed.


Resolution:

  1. Confirm that the file storage capacity has been purchased and is available.
  2. Check the database capacity and log capacity to ensure they are sufficient for storing call recordings.
  3. If the issue persists after purchasing additional storage, verify that the recordings are being made from the correct application (e.g., Dynamics 365 for Sales).
  4. If necessary, follow the steps to purchase additional capacity:
    1. Sign in to the Microsoft 365 admin center.
    2. In the left pane, select the Marketplace.
    3. View by category and select Dynamics for "capacity."
    4. Purchase the additional capacity needed, such as Dataverse Database Capacity add-on, Dataverse File Capacity add-on, or Dataverse Log Capacity add-on.
  5. After confirming that all capacities are sufficient, check if the recordings are now being stored correctly. If the issue is resolved, seek permission from the customer to close the case.