Applies to Product - Microsoft Dataverse
What’s happening?
Power Automate flows are not triggering as expected when certain conditions are met, such as when a user is enabled or when a record is updated in Dataverse.
Reason:
- The flow does not trigger for non-licensed, disabled users until their details are manually refreshed in the Power Platform Admin Center (PPAC).
- There may be a disconnect in the expected behavior of the flow triggering based on updates to the 'isDisabled' field in Dataverse.
Resolution:
- Ensure that the user is enabled in Entra ID and added to the appropriate security group to receive the necessary licenses.
- After adding the user to the security group, manually refresh the user details in PPAC to update the status.
- Verify that the flow is configured correctly to trigger on the expected conditions, such as changes to the 'isDisabled' field.
- If the flow still does not trigger, check the audit history for the user record to confirm if the status change is being captured correctly.