Issues Uninstalling Click Dimensions Due to Dependencies

Applies to Product - Microsoft Dataverse

What’s happening?
Managed solution Click Dimensions cannot be uninstalled due to unremovable dependencies, resulting in errors during the uninstall process.
 

Reason:
The uninstallation of Click Dimensions is hindered by dependencies on its components, which must be removed before the solution can be uninstalled. Additionally, the presence of millions of records requiring cascade deletion can lead to long-running database transactions that are error-prone.
 

Resolution:

1. Identify and remove all dependencies on Click Dimensions components as mentioned in the error message. There are typically multiple dependencies that need to be addressed.
2. For guidance on how to delete dependencies, refer to the documentation on removing dependencies: Microsoft Documentation.
3. If the uninstall operation is taking too long, consider using the async web API action to send the uninstall request to the AsyncServer, which does not have a daily pool recycle. This can help avoid the process being terminated during long-running operations. The API call can be structured as follows:

4. If the uninstall process continues to fail, check for any transient network issues or service tier upgrades that may be interrupting the uninstall process. Retry the uninstall after addressing any identified issues.