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Applies to Product - Dynamics 365 Business Central



What’s happening?
Experiencing failures when attempting to update their Production environments in Business Central, specifically encountering error messages related to third-party ISV applications.


 Reason:
The update failures are primarily caused by compatibility issues with installed extensions, particularly the extension "Localization for Banking." The upgrade process may be interrupted due to session conflicts or outdated versions of the ISV applications.


Resolution:

  1. Update the ISV Application: Ensure that the third-party application is updated to the latest version. If the extension has a newer version available, install it before attempting the environment update.
  2. Remove and Reinstall the Application: If updating the application does not resolve this, consider removing the ISV application, performing the environment update, and then reinstalling the application.
  3. Check for Active Sessions: Before attempting to update the extension or the environment, ensure that no other active sessions are running that could block the update process.
  4. Delete Orphaned Data: Navigate to the "Delete Orphaned Data" page in Business Central and delete any data related to deleted extensions to prevent conflicts.
  5. Contact ISV for Support: If the issue persists, reach out to the ISV partner for further assistance, as they may need to identify and fix issues within their application.
  6. Monitor for Errors: If errors continue to occur, document the timestamps of when they happen and share this information with support for further investigation.
If the above steps do not resolve the issue, further investigation may be required to identify specific problems with the application or the environment.