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Applies to Product – Dynamics 365 Business Central


What’s happening?
The remove contract line will create a service credit memo for 1 day. The amount should NOT be for the whole month as the credit memo is prorated. It should be 0 or 1 day. Currently, the credit memo amount is calculating for the whole month.


Reason:
This occurs when the contract expiry date is manually populated with the posting date of the last invoice after one or more invoices have been posted. The problem does not happen if the contract expiry date is populated while creating the lines or if the page or browser is not refreshed after the issue occurs.


Resolution:

  1. Ensure that the contract expiry date is populated correctly while creating the lines.
  2. Avoid manually populating the contract expiry date with the posting date of the last invoice after invoices have been posted.
  3. If the issue persists, collaborate with the Product Group for further analysis and report the findings.