Applies to Product - Dynamics 365 Business Central
What’s happening?
Customers are encountering an error message when sending a credit memo for approval, despite no changes being made to their workflows. This is preventing them from completing their tasks effectively.
Reason:
It was noted that a document was sent without the workflow template enabled and linked to the center code. Additionally, there was no Salesperson/Purchaser code specified in the Approval user setup, which should not include it in the Approver Type based on the workflow template.
Resolution going forward:
- Confirm that the workflow template is enabled.
- Ensure that the Salesperson/Purchaser code is specified in the Approval user setup.