Applies to Product – Dynamics 365 Business Central
What’s happening?
Customers are inquiring about the appropriate role to assign to users to ensure they continue receiving email service notifications after changes to the notification policy take effect on January 17, 2025.
Reason:
The new policy states that only users assigned a Dynamics 365 administrator or Power Platform administrator role in the Microsoft 365 admin center or Microsoft Entra admin center will receive email service notifications.
Resolution:
To ensure users continue receiving email service notifications, follow these steps: 1. Sign in to the Microsoft 365 admin center as a Privileged Role Administrator. 2. Go to Users > Active users and select the user. 3. Under Account, select Manage roles. 4. Expand Show all by category. 5. Under Collaboration, select either Dynamics 365 administrator or Power Platform administrator. 6. Select Save changes.