Views:

Applies to Product - Dynamics 365 Business Central

What’s happening?
Unable to change the quantity on a drop ship order that has not been fully shipped. When attempting to adjust the sales order quantity after part of the order has been shipped and the remaining quantity has been canceled, the system generates errors due to an open purchase order.
 

Reason:
The behavior is confirmed to be by design. The system prevents changes to the quantities on linked sales and purchase orders to avoid data complications.
 

Resolution:

  1. If no posting has occurred, temporarily delete the Purchase Order.
  2. If posting has occurred, the Purchase Order will be locked down.
  3. Change the Sales Order quantity as needed.
  4. Reprocess the Drop Shipment on the Purchase Order or Requisition Worksheet to link the new Purchase Order.
  5. Proceed with the Shipment/Receipt and Invoicing of the Sales Order and Purchase Order with the updated quantity.
Ensure that the Quantity Received on the Purchase Order and Quantity Shipped on the Sales Order are fully invoiced before attempting to delete any open orders.