Views:

Applies to Product - Dynamics 365 Business Central



What’s happening?
Customers are experiencing connectivity issues with Business Central, receiving error messages such as "The operation could not be completed. Please try again later" and "You experienced intermittent database connectivity issues." Additionally, users may encounter errors like "ERR_SSL_KEY_USAGE_INCOMPATIBLE" when attempting to connect.

 


 Reason:
The connectivity issues may be caused by intermittent database connectivity problems due to resource rebalancing, which can lead to transient errors. Specific errors such as "System.NullReferenceException: Object reference not set to an instance of an object" may occur when using the AL Table Proxy Generator for integration with Microsoft Dataverse.

 


Troubleshooting:
For connectivity issues:

  1. Confirm if this is intermittent or if there are specific patterns (e.g., time of day).
  2. Check if this occurs for all users or specific ones.
  3. Restart the environment, as this can sometimes resolve performance issues.
  4. Monitor the situation for a few days to see if this persists.
For the "ERR_SSL_KEY_USAGE_INCOMPATIBLE" error:
  1. Open the registry editor (Win + R, then type "regedit").
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge.
  3. Create a new DWORD entry named RSAKeyUsageForLocalAnchorsEnabled and set its value to 0x00000000 if it does not already exist.
For the AL Table Proxy Generator error:
  1. Review the parameters to ensure all required fields are correctly specified, including Project, Package Path, Service URI, ClientId, Redirect URI, Entities, BaseId, and TableType.
  2. Verify that the latest symbols have been downloaded and are available in the Package Path.
  3. Ensure that all related tables are included in the Entities parameter.
  4. Confirm that the Microsoft Entra application is correctly registered with the necessary permissions.
  5. If issues persist, provide the tenant ID and specific timestamps when errors occurred to support for further investigation.
  6. For database connectivity issues, it is important to note that the product team has implemented enhancements to reduce the frequency of defragmentation for Business Central databases, which should help mitigate these issues in the future.