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Applies to Product - Dynamics 365 Business Central



What’s happening?
Experiencing issues with the "Open in Business Central" and "Choose Default Business Unit" buttons not functioning properly in the Dynamics 365 CE Account and Contact forms.


 Reason:
The underlying cause of this appears to be related to connectivity problems with Business Central after switching from standalone Sales Professional to Sales Professional Attach.


Resolution:

  1. Go to Power Apps: https://make.powerapps.com/
  2. In Power Apps, navigate to Tables, select All, search for "Dynamics", and select the Dynamics 365 Business Central table. Repeat this process for the "Default Dynamics 365 Business Central Connection" table.
  3. Once in the table, click on the relevant columns and data section, select all the fields, and delete the records.
  4. Repeat the previous steps for the "Default Dynamics 365 Business Central Connection" table.
  5. Go to Business Central and open the page "Dynamics 365 Sales Integration Setup".
  6. Under Actions, select "Reset Web Client URL".
  7. Return to Power Apps, open the "Dynamics 365 Business Central Connection" table, and check if the record is present.
  8. Finally, return to the CRM and use the "Open in BC" button to verify if the issue is resolved.
If this persists after following these steps, further assistance may be required.