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Applies to Product - Dynamics 365 Project Operations



What’s happening?
Customers are receiving warnings related to ZATCA E-invoicing, which prevents them from sending invoices successfully.


 Reason:
The service environment is not configured for e-invoicing, leading to issues with the E-invoicing status remaining in a scheduled state without progressing to completion.


Resolution:

  1. Configure electronic invoicing in the environment. Find detail in this link: Electronic invoicing configuration - Finance | Dynamics 365 | Microsoft Learn
  2. Setup corresponding country electronic invoicing configuration. The list of out-of-the-box country configurations is here: Availability of Electronic Invoicing Service features by country or region - Finance | Dynamics 365 | Microsoft Learn
  3. Define Project invoice format details on the "Electronic document parameters" form (Organization administration > Setup > Electronic document parameters) after enabling the e-invoicing feature.
  4. Ensure that all setups and configurations are correct and functional.
  5. If this persists, refresh the database to allow resubmission of scheduled e-invoices successfully.