Applies to Product - Dynamics 365 Project Operations
What’s happening?
The customer is experiencing issues with recovering the order line, which may involve data discrepancies or corruption in the purchase order line remainders (delivery or invoice).
Reason:
The underlying cause of this may be related to data discrepancies or corruption in the purchase order line remainders.
Resolution:
To address the issue, please follow these steps:
1. Navigate to Procurement and sourcing.
2. Go to Periodic tasks > Cleanup > Correct purchase order lines manually.
3. Select the purchase order that is causing the issue and inspect it for any inconsistencies.
4. If discrepancies are found, use the Recalculate options to update the purchase order line and header statuses. This includes options for recalculating delivery remainder, invoice remainder, or the status of the selected line.
For further details, refer to the documentation on Purchase order line data discrepancies in Dynamics 365.